"Dear George
I promised to put down on paper what I mentioned to you a few weeks back, explaining why I am very happy with the services you offer and why I intend to continue to use your services.

I do a great deal of travelling and use a significant amount of ground transport services across the country.
I have found you to offer one of the best services I have had the pleasure of experiencing.

You are always reliable and loyal.
Your follow-up is excellent and the quality of your service is consistent.

The vehicle(s) are always clean, as is the presentation of the driver.

You are discrete and clearly focussed on your clients’ needs, their privacy and comfort.

If for some reason you personally can’t make a pick-up. There is always someone else there. You will always let me know and I am terribly impressed, you always follow-up to ensure the service has been provided and to your standard.

Your hire-rates are consistent and competitive. They do not vary if the traffic is a bit heavier or the plane is relatively on time. This is a tremendous additional incentive that makes it much easier and competitive to enable me to use you on a regular and consistent basis. I know what the charge will be and I have complete confidence in its value-for-money and the value of the service.

I have been your client for many years. In recent times, with my weekly commute from Canberra, I have been able to take advantage of and be the regular recipient of your excellent services.

I would have absolutely no hesitation in recommending you to any professional business person who has a need for a professional, discrete and 100 per cent reliable service at reasonable and competitive rates. You save me time and money and take the stress out of getting to appointments on time and within budget.

Yours sincerely

Kieran Schneemann"