When using the services of Sydney Airport Limousines (hereafter known as ‘SAL’) the customer (here after known as the ‘Hirer’) agrees to be bound by the following conditions:
On signing the contract the Hirer agrees to indemnify SAL, plus our associates, drivers, owner-drivers, other employees, agents and directors against any third-party claims or liabilities. This includes any legal fees.
The Hirer understands and accepts that traffic congestion, severe weather, unexpected mechanical issues, road traffic accidents, acts of god or any other unforeseen events not specified here may occur. In the case of such incidents SAL will not be held responsible by the Hirer in any way for delays, shortening of the trip or any consequential costs incurred.
Extra pick-ups and drop-offs or changes to itinerary may incur extra charges.
SAL is not responsible for adhering to timetables and/or itineraries planned by the Hirer.
All our limousines are modern and regularly serviced and maintained in compliance with manufacturers’ guidelines, however, in the event of vehicle breakdown SAL will make all reasonable efforts to provide a replacement. If this replacement is rejected by the Hirer no refund will be due. If no replacement is available the refund will be limited to the amount paid by the Hirer.
Reservations & cancellations.
In order to guarantee that a vehicle will be available SAL recommends that the Hirer makes their reservation a minimum of 12 hours in advance, although it may also be possible to obtain a late booking by contacting our office directly. A credit or charge card number will be required to secure the booking and particulars will be confirmed to the Hirer via email along with details of pick-up and duration of hire. In the unlikely event that SAL cannot fulfil your booking, we reserve the right to cancel with a minimum of 12 hours notice and with no penalty or liability incurred. Please ensure you check your booking confirmation email carefully.
The Hirer must give at least 24 hours notice, by email, to avoid cancellation fees, which would amount to the full cost of the ride and be charged to your credit card.
In the unlikely event that your vehicle fails to turn up, please remain at the agreed pick-up point and call our office so that we can investigate and arrange for a substitute if necessary.
If you as the Hirer fail to show up staff will make every effort to contact you via your mobile phone and/or arrange for announcements via airport or station paging systems. We reserve the right to bill you for any waiting time accrued. Complete no-shows will be billed to the Hirer’s credit card at the full cost of the ride booked.
We appreciate that public transport can be delayed, so SAL allows a period of waiting time on flights, for inside pickups only, when our meet-and-greet service is specified at the booking stage. It is a fixed 25 minutes duration (domestic flights) or 45 minutes (international flights) calculated from the officially estimated time of arrival (ETA). Our staff will always monitor flight, train and bus times.
Waiting time is limited to 10 minutes for all other pick-ups.
Drivers inspect vehicle interiors and exteriors before, during and after each rental. The Hirer will be held responsible for any damage or soiling suffered by SAL, its agents, drivers or third-parties, no matter how it is caused. This includes the actions of other passengers in the party, for whom the Hirer remains entirely responsible. Cost of repairs and/or cleaning and replacement parts will be charged to your credit card. You will receive prior notification of any charges via email.
Smoking, under-age use of alcohol and/or illegal substances and unruly or dangerous behaviour are strictly prohibited and will result in the immediate termination of the hire without refund, regardless of the duration of the trip. The Hirer is responsible for ensuring that the behaviour of passengers does not threaten their own safety or that of other passengers, SAL’s staff, agents or third parties. The driver has the right to refuse entry to any person without prejudice to SAL’s rights and can terminate the trip at any time.
Credit Card Transactions & gratuities.
When booking online the Hirer agrees that their nominated credit card be charged with the full amount on completion of the trip plus any fee for damages, extra cleaning, repairs or replacement.
Cash or CabCharge payments may only be made locally in Sydney. Any cash handed to drivers will be considered a discretionary gratuity and not part or full payment of the booking.
If road tolls are incurred during the trip these will be added to your bill and reimbursed by SAL to the driver.
Prices include GST but not credit card surcharges.
Although every effort is made by SAL to ensure credit card bills are accurate, we allow a 30-day grace period from the day of charge to cover any disputes raised by individual Hirers.
For corporate clients we also allow for objections to invoices to be lodged in writing up to 30 days from the invoice date. After this period we will consider the charge to be final and non-refundable.
Copies of bills or vouchers should be sent to our Billing Department by post, email or fax with the disputed charge/s highlighted.
Meet & Greet Airport Service.
This is a popular option and free of charge, however, sundries such as parking fees will be added to your credit card. The driver will carry a banner with your surname written on it and meet you at customs or baggage claim in the arrivals terminal (please see ‘Waiting Time’ above).
Most parents prefer to supply their own baby seats but you can specify one at the reservation stage for a $25 fee. We cannot fit multiple baby seats. The booking agent will also need to know the age of the child
Luggage and property.
Luggage and property are the sole responsibility of passengers. SAL accepts no responsibility or liability for loss, theft or damage, regardless of cause, whether in transit or whilst the vehicle is parked up. The driver has the right to refuse large amounts of luggage for health-and-safety reasons.
As Events are different and pricing has to appropriate be applied to everyone’s needs and expectations ALL Events are excluded from website pricing and for inquiries for events depending: Example State of Origin All games To SCG All phones Arena Allianz Stadium Qantas Credit Union and so on. Included weddings Soccer games Rugby and AFL games and also Grand finals .
Please email:bookings@Sydneyal.com.au To get the correct pricing. We are grateful of the opportunity of serving you. Thank you for your cooperation