Terms and Conditions

Sydney Airport Limousines has the right to refuse and refund the booking if it is incorrectly booked or no available services can be provided at the time.


Payments by Confirmation for Cab Charge:
For those wishing to have payment in the car and have TAXI Receipt in the car attracts 5% surge charge fee.

Payments by PayPal or STRIPE:
Please note that you will be redirected to secure payment processing page when you click “Submit Booking”.

Payments required prior to confirmation.
When using the services of Sydney Airport Limousines (hereafter known as ‘SAL’) the customer (here after known as the ‘Hirer’) agrees to be bound by the following conditions:


On signing the contract the Hirer agrees to indemnify SAL, plus our associates, drivers, owner-drivers, other employees, agents and directors against any third-party claims or liabilities.  This includes any legal fees.

The Hirer understands and accepts that traffic congestion, severe weather, unexpected mechanical issues, road traffic accidents, acts of god or any other unforeseen events not specified here may occur.  In the case of such incidents SAL will not be held responsible by the Hirer in any way for delays, shortening of the trip or any consequential costs incurred.

Extra pick-ups and drop-offs or changes to itinerary may incur extra charges.

SAL is not responsible for adhering to timetables and/or itineraries planned by the Hirer.

All our limousines are modern and regularly serviced and maintained in compliance with manufacturers’ guidelines, however, in the event of vehicle breakdown SAL will make all reasonable efforts to provide a replacement.  If this replacement is rejected by the Hirer no refund will be due.  If no replacement is available the refund will be limited to the amount paid by the Hirer.

Reservations & cancellations Policy & No Show.

In an event that you cancel your reservation Sydney Airport Limousines reserves the right to charge a cancellation fee for general bookings as follows:

Bookings cancelled on the day of travel or NO SHOW FROM THE PASSENGER: up to 100% of the value of the booking

  • Bookings cancelled greater than 4 days prior to travel: up to 25% of the value of the booking
  • Bookings cancelled between 1 to 4 days prior to travel: up to 50% of the value of the booking.
  • Booking cancellations from 8 to 12 hours from booking time will incur 50% of the total amount will be charged.
  • A booking surcharge of 30% will be charged for bookings made with 2 business hours’ notice.
  • A booking surcharge of 25% will be charged for bookings made between 10.00:pm to 05:00am.
  • Payments Terms are strictly 7 days from invoice date.
  • All Credit Card payments will incur a Service Fee of 5% after the 7 day expires from the invoice.
  • Refunds are subject to management approval and a full refund will be given prior to the 4 days.

Waiting time.

We appreciate that public transport can be delayed, so SAL allows a period of waiting time on flights, for inside pickups only, when our meet-and-greet service is specified at the booking stage. It is a fixed 13 minutes duration INSIDE THE (domestic flights) or 45 minutes INSIDE THE (international flights) calculated from the officially estimated time of arrival (ETA). Our staff will always monitor flight, train and bus times.

Waiting time is limited to 10 minutes for all other pick-ups and waiting time applies at $1.00 a minute there after.

Vehicle damage.

Drivers inspect vehicle interiors and exteriors before, during and after each rental. The Hirer will be held responsible for any damage or soiling suffered by SAL, its agents, drivers or third-parties, no matter how it is caused. This includes the actions of other passengers in the party, for whom the Hirer remains entirely responsible. Cost of repairs and/or cleaning and replacement parts will be charged to your credit card. You will receive prior notification of any charges via email.


Smoking, under-age use of alcohol and/or illegal substances and unruly or dangerous behaviour are strictly prohibited and will result in the immediate termination of the hire without refund, regardless of the duration of the trip. The Hirer is responsible for ensuring that the behaviour of passengers does not threaten their own safety or that of other passengers, SAL’s staff, agents or third parties. The driver has the right to refuse entry to any person without prejudice to SAL’s rights and can terminate the trip at any time.

Credit Card Transactions & gratuities.

When booking online the Hirer agrees that their nominated credit card be charged with the full amount on completion of the trip plus any fee for damages, extra cleaning, repairs or replacement.

Cash or Cab Charge payments may only be made locally in Sydney.  Any cash handed to drivers will be considered a discretionary gratuity and not part or full payment of the booking.

If road tolls are incurred during the trip these will be added to your bill and reimbursed by SAL to the driver.

Prices shown on the website include tolls GST and credit card surcharges and NSW Government levy. BUT do not include road tolls for the cross-city tunnel, or additional waiting time or additional pickups. Please take the time to refer to our rates schedule. We aim to provide a firm accurate price without the possibility of hidden extras for normal and available luxury vehicles HOWEVER if requested a Lexus Audi BMW and Mercedes Benz a 25% fee will apply in additional from the price given by the quotation of this website.

Are virtual payment system supported by PayPal and a custom online booking tool Travellers, making your task of booking a Corporate limousine or any type of Limo service or a mini bus with a driver very fast, easy and secure.

Conveniently Most of our clients do not pay for the limousine transfers in the cars. All transactions are facilitated online, avoiding credit card fraud and errors. Travellers do not pay the 5% credit card service fee and there are no hidden charges, the agreed fee is simply billed directly to your credit card and on agreed Corporate accounts. However, for those who wish to PAY by cabcharge or cash in the vehicles as most taxi machines incur a fee of 5% upon payment and is transparent on the receipt obtain.

Receipts and confirmations are emailed instantly and available online.


Although every effort is made by SAL to ensure credit card bills are accurate, we allow a 7-day grace period from the day of charge to cover any disputes raised by individual Hirers.

For corporate clients we also allow for objections to invoices to be lodged in writing up to 7 days from the invoice date. After this period, we will consider the charge to be final and non-refundable.

Copies of bills or vouchers should be sent to our Billing Department by post, email or fax with the disputed charge/s highlighted.

Meet & Greet Airport Service.

This is a popular option and free of charge, however, sundries such as parking fees will be added to your credit card if it takes longer than nominate by are waiting time from 10 minutes of grace at pickup locations 13 minutes from domestic airports and cruise terminals and 45 minutes from international airports. The driver will carry a banner with your surname written on it and meet you at customs or baggage claim in the arrival’s terminal (please see ‘Waiting Time’ above).

Baby seats.

Most parents prefer to supply their own baby seats, but you can specify one at the reservation stage for a $15 fee. We cannot fit multiple baby seats. The booking agent will also need to know the age of the child

Luggage and property.

Luggage and property are the sole responsibility of passengers. SAL accepts no responsibility or liability for loss, theft or damage, regardless of cause, whether in transit or whilst the vehicle is parked up. The driver has the right to refuse large amounts of luggage for health-and-safety reasons.

Event Bookings.

As Events are different and pricing has to appropriate be applied to everyone’s needs and expectations ALL Events are excluded from website pricing and for inquiries for events depending: Example State of Origin All games To SCG All phones Arena Allianz Stadium Qantas Credit Union and so on. Included weddings Soccer games Rugby and AFL games and also Grand finals. Please email bookings@Sydneyal.com.au To get the correct pricing. We are grateful of the opportunity of serving you. Thank you in advance for your cooperation.

Surge charges : A Surge charge is applied from late at night at 10pm  until 4.30am daily of 25% in all transfers