Our Code of Practice
We will provide a professional service to all clients regardless of the length of their journey or their reasons for travelling.
We will make every effort to ensure that the information we provide to clients is accurate and the advice we give is based on the most up to date details available to us.
We commit to acting honestly and fairly in meeting the reasonable expectations of our clients.
We will not accept or solicit tips or favours from our clients. Payment of our fee for service will be all that we expect and accept.
We will treat with respect the natural, cultural and heritage environments we are required to operate in.
We will endeavour, as representatives of our industry, city, state and country, to operate in such a way that will promote tourism in our region and our nation.
We will update our skills and knowledge through training and a process of continual improvement in our services, guided by the principles of the founder of quality assurance, W Edwards Deming.
We will deliver our services to the best of our ability in a way that reflects a duty of care to our clients and values their personal safety and comfort.
We will comply with all relevant regulations and directives covering our industry.
We will respect our competitors and offer assistance where necessary.
